General Terms

Your Privacy

We want to assure you that your personal information will never leave KD Models Limited. We do not store your details. We ask for your email address to let you know the goods are on their way, and you will not receive any newsletter or junk email.

Product Returns

If for any reason you need to return an item please first read this information first:
A lot of the products that we sell are complex hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore they believe there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order.
Please contact us at sales@kdmodels.co.uk for assistance.
If after contacting us you still need to return your model please let us know and we will send you a form by email to complete. Please fill out the form then print and sign, and then attach to the outside of the package. Parcels will be rejected if this form is not attached to the outside of the package and completed in full. Please also note that a £25 charge will be made for all cancelled orders.

Warranty

RC products are warranted to be free from defects in materials and workmanship for a period of 10 days from your purchase/delivery date. If there are any defects with the materials, workmanship, or assembly of your product, we will gladly repair or replace the part for you at our discretion. Any fault must be notified to us in writing within the above stated period. For the sale of all new models we also offer a 12 Month labour only guarantee. We will at our discretion undertake any rectification work and you are responsible for the cost of any replacement parts only, the labour is provided free of charge within the 12 Month period following the purchase date. We may ask for the part to be shipped back prior to shipping a replacement, an RMA number must be on your box or the package will be refused. Customers are responsible for the return and replacement part shipping charges. Products, which have been worn out, abused or improperly operated, will not be covered under warranty. We Highly recommend dismantling and using loctite, refitting or adjusting any moving parts before usage. Shipping may cause parts to loosen or become out of adjustment. High performance RC Items are not toys and should only be purchased and operated by enthusiasts. Please also note that any attempt to self repair, modify or upgrade your model will invalidate your 10 Days Parts and Labour warranty and your 12 Month Labour Only Warranty.

PLEASE READ - A lot of the products that we sell are complex hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore they believe there may be a problem with the product. This is especially the case with Nitro model fuel powered models. With a little help and advice a lot of beginners who thought they may have a problem actually find they just needed a little help and advice and that the model is in working order. We also sell used models. We make every effort to ensure that any broken parts are replaced before sale and we also check over and test the models before despatch. However due to the complex nature of these models there is always a small chance that a second hand model may have some worn and part worn parts including scratches, marks etc. This is normal with second hand/used items. We will not accept a full used model for refund however in the unlikely event that you encounter a severely damaged part then we will make every effort to replace the part for you and if you are not comfortable with making the replacement yourself then will accept the model back for a free repair by us. This is offered for a period of 14 days following the payment made date of the item on second hand items. After this period there will be a small charge for any repairs carried out. You are responsible for the postage costs one way and we will pay the return postage to you. If you do not accept the above terms then please do not purchase any of our second hand/used models.

Disclaimer:


KD Models Limited shall not be liable for any loss or damages, whether direct, indirect, special, incidental or consequential, arising from the use, misuse, or abuse of this product and any accessory or chemical required to operate this product.

 

 

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